Frequently Asked Questions

Everything you need to know about your TimeScape experience.

What is the standard shipping timeframe for orders?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping may take 7-14 business days depending on the destination.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached.

How do I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

TimeScape accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are TimeScape products sustainably sourced?

Yes, we are committed to ethical fashion. We partner with manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible.

Can I track my order once it has been shipped?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.